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500-052 UCCXD – Cisco: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html
- 32% 1.0 Design a Cisco Unified Contact Center Express System Deployment
- 40% 2.0 Implement a Cisco Unified Contact Center Express System
- 28% 3.0 Operate a Cisco Unified Contact Center Express System
Latest effective Cisco 500-052 Exam Practice Tests
QUESTION 1
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?
A. Take no action, because a supervisor cannot monitor more than one team.
B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant
teams.
C. Assign the supervisor as primary supervisor for all the relevant teams.
D. Add the supervisor as a member of all the relevant teams.
Correct Answer: C
QUESTION 2
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use
a keystroke macro to insert the account number into the account number field in the agent CRM desktop application.
The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM
database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced
Correct Answer: E
QUESTION 3
Which step library is included in the license for Cisco Unified Contact Center Express Standard?
A. ICM steps
B. email steps
C. document steps
D. database steps
Correct Answer: C
QUESTION 4
Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign?
(Choose three.)
A. Phone1 is the only mandatory field.
B. Up to three custom fields can be added.
C. List filtering for “Do Not Call” is unsupported.
D. When records have matching phone numbers, only one record is created.
E. Imports can be automatically executed on a weekly basis.
Correct Answer: ACD
QUESTION 5
In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played
out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?
A. Create Container Prompt
B. Create Generated Prompt
C. Create Language Prompt
D. Create Conditional Prompt
Correct Answer: B
QUESTION 6
In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified
Communications Manager Telephony group?
A. CTI Ports
B. CTI Route Point
C. Cisco Unified CCX Call Control Group
D. Cisco Unified Communications Manager Call Control Group
Correct Answer: A
QUESTION 7
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express
on Cisco Unified Computing System servers?
A. Cisco Unified Communications Manager server
B. DNS server
C. NTP server
D. SMTP server
Correct Answer: D
QUESTION 8
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
A. Contact Service Queue
B. Skill Groups
C. Resource Groups
D. competence levels
Correct Answer: A
QUESTION 9
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor
who does not have administrative privilege? (Choose three.)
A. Delete a resource group.
B. Remove a skill from a CSQ.
C. Enable automatic work on a CSQ.
D. Modify the skill competence level of an agent.
E. Create a resource.
F. Delete a skill
Correct Answer: BCD
QUESTION 10
Which tool enables partners to perform the following actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so
on) of a target Cisco Unified Contact Center Express configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid
assurance process)
A. Cisco Solution Expert Tool
B. Cisco Unified CCX Sizing Tool
C. Cisco Unified Communications Sizing Tool
D. Cisco Unified t Expert Advisor Tool
Correct Answer: C
QUESTION 11
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with
Cisco Unified Communications Manager?
A. 300
B. 150
C. 400
D. 50
Correct Answer: A
QUESTION 12
Which tool allows partners to perform these actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of
a target Cisco Unified CCX configuration)
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid
assurance process)
A. Cisco Solution Expert Tool
B. Cisco Unified CCX Sizing Tool
C. Cisco Unified Expert Advisor Tool
D. Cisco Unified Communications Sizing Tool
Correct Answer: D
QUESTION 13
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?
A. 2 ms
B. 10 ms
C. 50 ms
D. 80 ms
Correct Answer: D
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